Creating a Customer Journey Map can help you design better products and services and improve your relationships with customers. This template will help you define what your brand persona is looking for, what their needs and barriers are, in each stage of the customer journey. It will give you useful insights on how customers interact with your brand. Sometimes used for service design, these maps can help you empathize with how customers feel when they interact with your products and services.

Download our free Customer Journey Map template and map all the customer journey stages and touchpoints to make sure your don’t miss anything in your Digital and Content Strategy. Get the renewed template now (updated at the start of 2021)!