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13 October 2021
Digital transformation to improve customer experience #Digitaltransformation
In this episode, David Vansteenbrugge, Managing Director at addData joins us to explain how digital transformation helps companies adapting to customers’ needs and new behaviour by leveraging new technologies in order to improve customer experience.
03:30 What is digital transformation?
06:11 What is not digital transformation?
09:00Example: Machine learning - How and why leverage a new technology?
11:30 Why starting a digital transformation program? And how to implement it?
12:30How can a company “fail” its transformation?
14:03Example of upskilling employees in a digital strategy plan
17:00 Why Digital transformation is helping businesses these days and in the future?
Ambitious strategist with demonstrated ability to manage highly complex digital teams, develop winning strategies and implement change across the board. Passionate about the amazing things possible at the intersection of creativity and technology.