How well do you understand the behavior of your online customer? If you want/need practical recommendations on how to boost your customer loyalty, this report is for you!
It assesses Belgian e-commerce from a consumer standpoint. The 2020 edition explores:
Survey insights on loyalty & retention
A practical framework that helps you to boost your online loyalty
Examples of best practices by e-commerce industry leaders
The yearly SafeShops.be survey is conducted by Why5 Research; The House of Marketing is one of the research partners.